Website Terms, Conditions & Privacy Policy

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For any questions about this policy, please contact our office on 1300 KEYBAY

PRIVACY POLICY & TERMS OF USE

At all times we will endeavour to protect your personal information.

This Privacy Policy contains information on how we collect, use, disclose, store and deal with your personal information.

If you need any further information pertaining to a privacy matter, you should contact us at: sales@camdenvalleylocksmiths.com.au

Why do we collect your personal information?
We collect your personal information for the following purposes:-

• e-marketing newsletters
• social media activities
• own reporting systems

We may also use this information for other reasonably expected purposes directly related to the main purpose of collection, including:-

• processing and delivery of your orders;
• generating invoices and receipts;
• performing credit checks and credit reporting;
• supplying and issuing password and log-in information;
• maintaining and managing your account;
• debt recovery actions;
• dealing with your enquiries and customer service purposes;
• market analysis and product analysis and development;
• marketing other products and services to you;
• staff training; and
• for any other reasonably expected purpose.

For all other uses or disclosure, we will obtain your consent.

If you do not provide all or part of the information requested, the consequences of this may be that:-

• we will not adequately be able to carry out our services to you.
• we may not be able to carry out our services to you at all.

What personal information do we need to collect from you?

We may collect information including your name, address, contact phone, e-mail details and vehicle details.

How do we collect it?

We will collect personal information only by lawful and fair means and not in an unreasonable or intrusive way. This may be by way of online forms, emails or via telephone request.

We will only collect personal information about an individual, where it is reasonable and practicable for us to do so, from that individual only.

If we collect personal information about you from someone else, we will take reasonable steps to ensure that you are aware or have been made aware of the matters listed above (except to the extent that making you aware of these matters would pose a serious threat to the life or health of any individual).

We may pass your personal information to other organisations

In the course of providing our services to you, we may disclose your personal information to other persons or organisations including:-

• a locksmith within your area (if out of our services area)
• debt recovery agencies;
• IT service providers and contractors;
• your representatives or legal advisors;
• our representatives, legal advisors or other professional advisors;
• law enforcement or government bodies;

Anti-spam policy

We will never rent or sell your personal information, including your email address.

Opting out of receiving marketing material

If you don’t want to receive newsletters, marketing promotions and offers, you can opt out by contacting us at: sales@camdenvalleylocksmiths.com.au

We will still need to send you essential information, such as invoices and accounts.

Updating your personal information

We take all efforts to ensure that the information we hold about you is accurate, complete and up-to-date. Largely we rely on you for the accuracy and completeness of the personal information you provide to us. You will need to let us know of any changes to your personal information so that we can update our records and ensure our records are accurate. You can update your personal information by logging into your account online and following the instructions or by emailing us your updated details at: sales@camdenvalleylocksmiths.com.au .

Secure storage of your personal information

Keeping your personal information secure is a high priority. We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.

If your information is no longer needed, we take all reasonable steps to destroy or permanently de-identify your personal information.

Keep your PIN, passwords and any identifying information safe

It is your responsibility to keep your PIN, logins and passwords secure. Anyone who knows this information can access your account. We accept no responsibility for personal information disclosed to persons who know your PIN, password or other identifying features.

Our contact details

Our contact details are:-

KeyBay Pty Ltd T/as Camden Valley & Highlands Locksmiths
ABN: 76 618 398 306

PO Box 3097, Narellan NSW 2567

Phone: 1300 136 804

Email: sales@camdenvalleylocksmiths.com.au

You are able to request your personal information, the purposes for which it is held, how it was collected, how it is held, used and disclosed by submitting a request in writing to:-

sales@camdenvalleylocksmiths.com.au

Intellectual property and copyrights
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:
sales@camdenvalleylocksmiths.com.au
Trademarks
The trademarks and logos contained on this Website are trademarks of Camden Valley & Highlands Locksmiths. Use of these trademarks is strictly prohibited except with Our express, written consent.
Links to external websites
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
Limitation of Liability
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.
Confidentiality
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in NSW.
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

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